Question 1: I have a few trees in the line of sight between my house and water tank, will your S207E unit still work o.k for my application?

Answer 1: It would depend on the distance between your house and tank. For example if you have 150 meters (492 feet) between the two units, the system should work well. However if you have 300 meters separation (984 feet), then it would most likely have problems receiving the signal. To boost your signal and working range of the S207E we suggest you use one of our booster Antenna Kits. Its always best to try your S207E in test mode before installing onto the tank or into any cistern.

Question 2: My neighbor has an Aquatel tank level indicator and I also want one, if I purchase one, will they interfere with each other?

Answer 2: No, you can have as many as you like, as the Aquatel units come security coded as a matched pair. They will not interfere with other units.

Question 3: My bench unit batteries have gone flat in 3 days maybe less, What is wrong?

Answer 3: All units come factory set in test mode, this makes the unit update every 2 seconds and will run your bench unit batteries flat in 2-4 days, ensure that you switch the tank unit into a depth setting (refer to user manual) make sure that you reset your tank unit.

Question 4: All the lights on my S207E are always on and the unit keeps beeping all the time. What is happening here?

Answer 4: The tank unit will still be in test mode, remove the batteries from the tank unit for 5 minutes select the tank depth you require on the blue dip switch (see user manual) then refit batteries and push the reset button if your unit has one.

Question 5: I reset my bench unit and all I get is the top green light flashing, what is happening here?

Answer 5: 5 minutes after the tank unit batteries have been installed the unit reverts to a random 15-25 minute update interval to prolong battery life, if you reset the indoor bench unit it can take up to 25 minutes to receive the next update and at that time the top green light will stop flashing, (refrain from continually reseting bench unit, as you may miss the next update).

Question 6: Since I installed my S207E unit one week ago, I get the rapid water loss alarm going off every now and then, when I check the tank the level is all o.k, what please is causing this?

Answer 6: This is usually caused by the transducer (pivoting part at the bottom of the tank unit) being out of alignment and the tank unit is hearing multiple echos, please re-check that it is level with the water (horizontal with the water).

Question 7: My unit was reading correctly for the last few weeks and now the unit is showing full on the bench unit and my tank is only 25% full, I have also had most alarms go off, what is the problem with my unit?

Answer 7: This problem is caused by the transducer (pivoting part at the bottom of the tank unit) being out of alignment to the water surface, please re-check that it is level.

Question 8: I have installed my S207E and I can't get any update from the tank unit in test mode, what have I done wrong?

Answer 8: Chances are that you have the batteries in the wrong way round or they are flat batteries, please check the batteries and if required install new ones, ensure that you push the reset button if you have one. If this does not help, please contact technical support via link above.

Question 9: I have set my tank height on the blue dip-switch as per the manual but it does not seem to be reading the right depth, I changed the dip switch depth setting after about 20 minutes from first installing the batteries, could this be why?

Answer 9: Your tank unit will be need to be reset as once the unit goes into power saver mode (5 minutes after first installing the batteries) changing the dip switch settings will not do anything. Please refer to our new user manuals online (these can be downloaded) for reseting instructions.

Question 10: I have installed my tank unit at ground level inside a tin lined concrete pump shed, my bench unit is only about 400 feet away and I cannot pick up any readings, am I doing something wrong?

Answer 10: If your tank unit is installed inside a tin lined concrete shed and at ground level, this will very much weaken the transmitting power of the unit. Rf signals will not go through tin and concrete walls that well. If you extend the external antenna so that this is outside the shed (on the roof is best) then you will receive the updates without any problems. Please contact support@aquatel.co.nz above to order an antenna extension lead to the length you require.

Question 11: Why does my unit fail to update when it is raining?

Answer 11: Your Aquatel uses a radio frequency (Rf) signal to transfer the level data, the Rf's effective range is reduced in heavy rain and you may loose the link and have connection errors. Once the rain subsides the link will re-establish automatically.